About Us

Gateway Housing Trust – Nga Kaitiaki i te Puwaha

‘Promoting Recovery through Innovative Support’ Gateway Housing Trust Gateway Housing Trust (a registered charitable trust), or Gateway as it is better known by our stakeholders, was established in 1992 and is currently is the largest NGO provider of mental health services in the Top of the South, employing 60+ staff with services in Nelson, Blenheim and Motueka. Gateway also offers the separate Snapshot service for at-risk youth and their family/whanau across a similar geographic plus the West Coast.

A Board of Trustees governs the organisation and represent a wide range of occupations and interests within the community.  This includes manawhenua and consumer representation.  The Board of Trustees meet with senior management each month.  The CEO has overall responsibility for the operation of the Trust and is assisted in this by a Leadership Team. The Trust also employs Advisors who contribute to quality assurance by supporting and better understanding the service user and client experience.

The values that underpin our work at Gateway include:

  • Honoring and implementing Te Tiriti o Waitangi
  • Providing client centered services
  • Valuing staff through the provision of a healthy, safe workplace and encouraging staff development
  • Diversity, flexibility, integrity, innovation and best practice in the delivery of all services
  • Open communication and transparency
  • Promotion of self determination and individuality
  • Upholding justice and fairness and challenging stigma and discrimination
  • Developing partnerships with families, whanau and the wider community
  • Reinvestment in service provision and development, for the benefit of service users, their families/whanau and staff

Mental Health Services – Nelson,Tasman and Wairau

Gateway provides residential and community support services to young people and adults who experience significant difficulties as a result of mental illness. All referrals to Gateway services come through NMDHB Mental Health Services. Support is provided by teams of qualified and experienced Community and Residential Support Workers who work collaboratively with service users to help them identify and meet their chosen goals. Support is Recovery focused and where ever possible families and whanau are kept informed and involved with their family member’s support. Although the Support Worker is there primarily for the service user they are also a resource for family and whanau too. Support Workers work closely with the service user’s NMDHB Care Manager and /or GP to ensure that the service user’s mental health remains a priority.

All permanent Gateway Support Workers either hold or are working toward qualifications with the minimum being the National Certificate in Mental Health & Addictions. However many staff have other tertiary qualifications in Social Work, Nursing or Counselling. All staff are required to attend ongoing training throughout the year and are encouraged to attend other training of their choice whenever possible. Gateway’s philosophy is that people are first and foremost individuals. Everyone experiences illness differently and has particular strengths and skills, so each person has unique requirements in terms of support. To assist people move towards Recovery, Gateway uses a holistic approach, supporting people to achieve physical, spiritual, social and mental wellbeing. Support aims to ensure that all service users have the information and resources to make informed choices, good decisions and the resources to explore opportunities.

Some of the areas that support covers are:

  • Finding and keeping accommodation
  • Finding work
  • Getting training
  • Developing the skills for maintaining a home (cooking, shopping, budgeting, etc.)
  • Life skills
  • Recreation
  • Building a social network
  • Learning about community agencies and resources
  • Spiritual and Cultural activities
  • Developing and supporting hobbies and interests

Snapshot Youth Services – Nelson,Tasman and Wairau

Snapshot  services have been operating since 2010 and grew out of the observation from Gateway’s mental health youth services that there were a significant number of at risk young people in the community who would benefit from support, but who did not meet the Mental Health criteria. Snapshot provides brief, assertive intervention with 1:1 support and access to counselling for young people and/or their families or caregivers. Referrals are accepted from CYF – Youth Justice, school counsellors, NZ Police, GP’s and other community agencies. Families may also self-refer. Since Snapshot started 97% of the young people have successfully* completed the programme. The demand for the service has grown in the last 3 years and it is now available in the Tasman area and Wairau, as well as Nelson. Youth Workers and counsellors work inclusively with all the agencies and individuals involved with the young person. Staff understand the importance of building strong working relationships and good communication with all those involved with the young person. Priority is given to setting structure and boundaries in place for the young people referred to the service and at the same time, support and information to the families/caregivers. *Defined as having completed the programme and has achieved goals around education/vocation, non-offending, improved family/social/peer relationships, stable accommodation.